At Ashlea Pools, we take great pride in ensuring that all our guests are looked after to the highest standards. From the moment you arrive, we want your stay to be as enjoyable and stress-free as possible. To help us prepare your lodge to our usual high standard — and to meet any specific requirements you may have — we kindly ask that you read and understand our Booking Conditions before your stay.
This ensures everything runs smoothly and helps avoid any misunderstandings, so that no one arrives — or leaves — disappointed. Your happiness is our goal.
Check-in and Check-out Times
Lodge bookings run from 4:00 pm on the day of arrival to 10:00 am on the day of departure.
Please note that early check-ins and late departures must be arranged in advance.
Exceptional Circumstances
In the event of a national emergency, war, prohibitive government regulations, or any other situation beyond reasonable control that makes fulfilling the booking agreement impossible, both parties will be released from their respective obligations.
Payment Terms
A deposit per break is required at the time of booking, along with written confirmation. The balance of your booking must be paid no later than 42 days (6 weeks) before your arrival. Payments can be made by debit or credit card . Card details are taken upon arrival for security purposes.
We reserve the right to re-let your lodge if the balance is not received by the due date.
Upon arrival, a £200 pre-authorisation deposit will be taken. This is a temporary hold on funds and is not a charge.
In the event of the hirer cancelling the holiday the Deposit will be forfeited. Should the hirer cancel the holiday within 42 clear days (6 week) period prior to commencement, the whole of the payment will be forfeited. If you have to cancel, it is obviously in your interest to do so as early as possible. We strongly recommend that you take out Holiday Insurance Cover provided by Rothwell and Towler Holiday Insurance. Please review the cover provided by the policy. If you would like to take out this insurance, please complete the form and send direct to Rothwell & Towler. In the event you may have to cancel your holiday and you supply a Doctors certificate, we will refund your balance (if already paid), provided your Holiday Insurance cover is in place. Deposits are Non refundable. Cancellations must be notified in writing.
The Management are relieved of all liability should the Lodges not be made available due to circumstances beyond their control and the deposit and all other payments will be refunded in full.
Whilst every effort is made to reserve the Lodge requested, we reserve the right to change if necessary.
Dogs are only allowed in lodges that we have specified, the cost for this is £39 for a short break and £49 for a week.
We accept no liability in respect of any loss or damage for anything brought onto the park at your request or for persons coming onto the park at your request. 9. You will be responsible for all loss of or damage to property at the Park or brought onto the Park, and for any injury to persons, animals and things caused by or in consequence of any act or omission on your part, your agent or your servants and you shall keep us indemnified in respect of any such loss, damage or injury.
The management reserve the right to terminate the hiring without notice if: The hirer or a member of his/her party, causes a nuisance or danger to other guests on the park by their actions and does not refrain from doing so when asked.
If you have an accident at the park involving the accommodation, the equipment supplied, or the grounds you must inform the park management immediately where practical, but no later than your day of departure. If you do not inform the park before you leave our ability to investigate could be seriously hampered, therefore unless there is a valid reason for the delay in informing the park of the accident we will not deal with it.
Dogs are only allowed in lodges that we have specified,the cost for this is £39 for a short break and £49 for a week.
We accept no liability in respect of any loss or damage for anything brought onto the park at your request or for persons coming onto the park at your request. 9. You will be responsible for all loss of or damage to property at the Park or brought onto the Park, and for any injury to persons, animals and things caused by or in consequence of any act or omission on your part, your agent or your servants and you shall keep us indemnified in respect of any such loss, damage or injury.
The management reserve the right to terminate the hiring without notice if: The hirer or a member of his/her party, causes a nuisance or danger to other guests on the park by their actions and does not refrain from doing so when asked.
If you have an accident at the park involving the accommodation, the equipment supplied, or the grounds you must inform the park management immediately where practical, but no later than your day of departure. If you do not inform the park before you leave our ability to investigate could be seriously hampered, therefore unless there is a valid reason for the delay in informing the park of the accident we will not deal with it.
